Terms & Conditions

Some important terms and conditions that must be adhered to at Penvale Cattery

Please take some time to read through these important terms and conditions to ensure that your little ones can enjoy their stay with us.

  • Proof of current vaccination will be required to cover feline enteritis and flu. We reserve the right to refuse entry to any cats appearing unwell or not fully vaccinated and full payment for the duration of the stay will be due.

  • Flea and worming treatment is required prior to arrival and proof must be supplied that this was carried out on your cat. Any cats seen to have fleas or worms will be treated and charged for on collection.

  • Medications required for any existing ailments must be supplied by the owner. Any medication to be administered by Penvale staff is done so at the owner’s risk.
  • A veterinary surgeon will be called on the owner’s behalf if deemed necessary. Whilst every care will be given to all cats during their stay at Penvale, it is understood that they are boarded entirely at the owner’s risk.
  • We are closed on all public holidays & do not allow customers to pick up their cats on a bank holiday under any circumstances.
  • Customers who want to bring in their cat before we open would need to bring in their cat the day before as we do not open outside of our usual hours.
  • Penvale will not stay open beyond it’s opening hours due to any customer running late.
  • We cannot guarantee particular runs for customers, but we will try our best to accommodate.
  • Any period that is booked and not used due to early collection, will be charged at the current rate and payable by the owner.
  • We try to supply many different brands and types of cat food, but in the cases when we do not stock the food your cat requires we ask you to supply it. Unfortunately, no discount can be given for you supplying your own food.
  • A 100% cancellation fee will be charged if 7 days notice is not given and the whole booking will have to paid for in full, this also applies to any customer who arrives at the cattery on their arrival day without their cats being fully vaccinated. This also includes the disruptions during the Coronavirus.
  • All cats coming into Penvale cattery or leaving Penvale must be transported in a proper cat carrier that is in good condition, failure to comply will invalidate Penvale’s cattery licence.